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Shipping and Returns

Ordering

  • You need to log in before ordering any goods. Registration gives you full access and availability to edit your shopping cart. If you do not have an account, then please create one.
  • When the ordering process is finished, you should receive confirmation e-mail stating the amount and subscription number.
  • If the product is out of stock, please check the availability before ordering, by sending an email to progames@progames.ee or by using our webbased contact form. We will answer your questions within 5 days.

Terms of Purchase

   

  • You can also remit your payment for the purchased good indicated on the internet order to our bank account number (Playsoft OÜ,  Registry code: 11929288, VAT nr: EE101382384,LHV Bank : EE667700771002087774 ). Do not forget to add your subscription number to the clarification field.
  • The original invoice will come in conjunction with goods.
  • If we have not received the payment within one week from the date of the order, it is our entitlement to cancel your order.
  • You can pay 100% of the product fee and receive it by postal delivery or 50% in advance and other 50% in our office Pärnu mnt 142 just before the receival of the product.

Delivery

  • Post fee within Estonia is 50 Krones (3, 2 Euros).
  • If the amount of order exceeds 500 Krones, then transportation within Estonia is free of charge.
  • If the product is in our stock, then delivery takes approximately 3 days. We will contact you concerning availability or delays in case the product is out of stock.

Returning of goods,

  • You have 14 days to return goods to the following address: Pärnu mnt 142, 11317, Tallinn,  Harjumaa.
  • Quality of the good and packaging must be the same as it was at the time of the purchase. We are only taking back goods that are in the original package and unused. Invoice that is also a warranty must be included.
  • For faster money refund, please add your bank account number to the order sheet.
  • Refund for the returned goods takes approximately 7 days.
  • Applies to all products sold at two-year period of filing a claim right.
  • Return the product to the shipping costs shall be borne 157 EEK / 10 EUR a product of the sender.

1 EUR = 15.646 Krones

 

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